Frequently asked questions

General

Is Liberty Coffee a cafe

Liberty Coffee is an AVA-certified wholesaler supplying artisan-roasted specialty coffee to cafes, restaurants, chains and hotels in Singapore and the region. Our Office/Roastery is located at 37 Mactaggart Road, #06-01, S(368083). It includes a Training Centre where coffee-related classes are held, and a Cupping Room where trade clients can meet us by appointment only.



Would I be able to buy espresso equipment from Liberty Coffee?

From home barista setups to office pantries, we believe we can help you find the best espresso equipment to suit your needs. Leave us a message here.



Where is Liberty Coffee from?

We are Proudly Roasted in Singapore. We believe Singapore represents a culture of excellence in many areas, and we strive for our coffee to be excellent in every way. Other companies bearing the Liberty Coffee name have sprung up after we began trading in 2010, in other countries such as the US and Russia , but for now, we operate only out of Singapore.



Coffee

How should I store my coffee?

We recommend keeping the beans away from heat and light, in an airtight container. Keep the coffee beans at room temperature, and we recommend keeping beans whole rather than pre-grinding.



Do you sell Decaf coffee?

Caffeine addicts-R-US. Seriously though, we do not offer decaf online as we’re uncomfortable with the current chemical process via which caffeine is extracted from green beans to achieve decaffeination.



Shop

What payment methods are accepted for online purchases?

All purchases are made online via Paypal or Stripe, both accept Visa, MasterCard & American Express. For wholesale enquiries, kindly contact us for more details.



May I opt for self-collection instead of delivery?

The self-collection option is suspended for the time being. For orders comprising other items only (i.e. without coffee), please refer to our personal email follow-up(s) for collection details.



Shipping

How soon after I place my order would it be sent?

Coffee orders submitted by Wednesday 5pm of each week are consolidated and freshly roasted at the start of the week. They are packed and shipped out within 48 hours, by Friday each week. In cases where an order comprises both coffee and other items, coffee Order By and Shipping dates will be observed. Currently, all orders are delivered through Singapore Post and are subject to the terms of their service. We are unable to guarantee against delays in delivery due to postal service issues.



When do I need to collect my In-store Pickup order by?

The in-store pickup option will be suspended for the time being.



What happens if my order is not received?

Currently, all orders are delivered through Singapore Post (SingPost) and are subject to the terms of their service. We are unable to guarantee against delays in delivery due to postal service issues. According to SingPost, “a delivery advice will be slipped underneath the door of the addressee's address in cases of unsuccessful delivery...You can collect the item from the designated post office, or redirect it to another post office of your convenience or reschedule for another delivery”. Please check for such a delivery advice should your parcel not arrive.



Do you ship internationally?

Currently, website purchases are available for Singapore shipping addresses. However, international buyers can place their Liberty Coffee orders via email at buy@libertycoffee.sg.



Returns & Refunds

What is our policy?

All items should be returned within 14 days of delivery. As a perishable item, coffee cannot be returned once purchased. We reserve the right to either repair or replace defective items. In cases where this is not possible, you will be refunded the original purchase price of the item minus a restocking fee. Kindly refer to our terms of use for more details.



Who is responsible for return shipping costs?

Customers will be held responsible for cost of shipping goods back to Liberty Coffee Pte Ltd and for picking up replacement/repaired items (if applicable). We recommend insuring your shipment to protect against loss or damage. Kindly refer to our terms of use for more details.



How to initiate a return?

Tell us what happened, and we’d be happy to see how we can help. Drop us an email with your invoice number, date of purchase, item description, proof of damage at time of delivery and reason for return to request a return authorization code.

Requests for refund must be send to buy@libertycoffee.sg within 14 days of receipt of product.