Frequently asked questions
Is Liberty Coffee a cafe
Liberty Coffee is an AVA-certified wholesaler supplying artisan-roasted specialty coffee to cafes, restaurants, chains and hotels in Singapore and the region. Our Office/Roastery is located at 37 Mactaggart Road, #06-01, S(368083). It includes a Training Centre where coffee-related classes are held, and a Cupping Room where trade clients can meet us by appointment only.
Would I be able to buy espresso equipment from Liberty Coffee?
From home barista setups to office pantries, we believe we can help you find the best espresso equipment to suit your needs. Leave us a message here.
Where is Liberty Coffee from?
We are Proudly Roasted in Singapore. We believe Singapore represents a culture of excellence in many areas, and we strive for our coffee to be excellent in every way. Other companies bearing the Liberty Coffee name have sprung up after we began trading in 2010, in other countries such as the US and Russia , but for now, we operate only out of Singapore.
How should I store my coffee?
We recommend keeping the beans away from heat and light, in an airtight container. Keep the coffee beans at room temperature, and we recommend keeping beans whole rather than pre-grinding.
Do you sell Decaf coffee?
Caffeine addicts-R-US. Seriously though, we do not offer decaf online as we’re uncomfortable with the current chemical process via which caffeine is extracted from green beans to achieve decaffeination.
What payment methods are accepted for online purchases?
All purchases are made online via Paypal or Stripe, both accept Visa, MasterCard & American Express. For wholesale enquiries, kindly contact us for more details.
May I opt for self-collection instead of delivery?
The self-collection option is suspended for the time being.
How soon after I place my order would it be sent?
Coffee orders submitted by Wednesday 5pm of each week are consolidated and freshly roasted at the start of the week. They are packed and shipped out within 48 hours, by Friday each week. In cases where an order comprises both coffee and other items, coffee Order By and Shipping dates will be observed.
When do I need to collect my In-store Pickup order by?
The in-store pickup option will be suspended for the time being.
What happens if my order is not received?
Do you ship internationally?
Currently, website purchases are available for Singapore shipping addresses. However, international buyers can place their Liberty Coffee orders via email at firstname.lastname@example.org.
Returns & Refunds
What is our policy?
Who is responsible for return shipping costs?
How to initiate a return?
Tell us what happened, and we’d be happy to see how we can help. Drop us an email with your invoice number, date of purchase, item description, proof of damage at time of delivery and reason for return to request a return authorization code.
Requests for refund must be send to email@example.com within 14 days of receipt of product.